CCA 8 Lesson 1: Types of sales presentations

CCA 8 Lesson 2: The five buying decisions

CCA 8 Lesson 3: Turning features into benefits

CCA 8 Lesson 4: Handling of competition

CCA 8 Lesson 5: Establishing credibility

CCA 8 Lesson 6: the four “S’s” in increasing your average sale

CCA 9 Lesson 1: Attitude toward objections

CCA 9 Lesson 2: Types of objections

CCA 9 Lesson 3: Hints in overcoming objections

CCA 9 Lesson 4: Techniques in handling objections

CCA 10 Lesson 1: Creativity in Closing the Sale

CCA 10 Lesson 2: Obstacles to closing the sale

CCA 10 Lesson 3: Closing techniques

CCA 10 Lesson 4: The Closing Clock

CCA 10 Lesson 5 The Continued Affirmation Close

CCA 11 Lesson 1: Potential source for more sales

CCA 11 Lesson 2: Understanding customer behavior

CCA 11 Lesson 3: Developing a personal customer service program

CCA 11 Lesson 4: Benefits of servicing the sale

CCA 11 Lesson 5: Practical application exercise-selling a service

CCA 12 Lesson 1: How do you Leverage Negotiation Skills in a collection Call?

CCA 12 Lesson 2: Successful Negotiation Skills

CCA 12 Lesson 3: Before the Negotiation Meeting

CCA 12 Lesson 4: During the Negotiation Meeting

CCA 12 Lesson 5: After the Negotiation Meeting