Call Center Bilingual Technical Operator Course

Chapter 1
CCA 1 Call Center Section
4 Cuestionarios
CCA1 Lesson 2: Every organization needs selling
CCA1 Lesson 3: Selling Power
CCA1 Lesson 4: Today´s sales professionals
CCA1 Lesson 5: Today´s selling techniques
CCA 1 English Section
CCA 1 Module Report
Chapter 2
CCA 2 Call Center Section
5 Cuestionarios
CCA 2 Lesson 1: Developing a Winning Attitude
CCA 2 Lesson 2: Behavior change through attitude
CCA 2 Lesson 3: Developing a win/win or swan-like attitude
CCA 2 Lesson 4: The seeds of success
CCA 2 Lesson 5: Success begins in the mind
CCA 2 English Section
CCA 2 Module Report
CHAPTER 3
CCA 3 Call Center Section
5 Cuestionarios
CCA 3 Lesson 1: Factors in selling yourself
CCA 3 Lesson 2: Nonverbal communication-body language
CCA 3 Lesson 3 Guidelines to Understanding Body Language
CCA 3 Lesson 4: Personality
CCA 3 Lesson 5: Appearance or surface language
CCA 3 English Section
CCA 3 Module Report
CHAPTER 4
CCA 4 Call Center Section
5 Cuestionarios
CCA 4 Lesson 1: The five stages in the buying process
CCA 4 Lesson 2: Factors that influence buyer behavior
CCA 4 Lesson 3: Types of Buyers
CCA 4 Lesson 4: The self-concept theory
CCA 4 Lesson 5 : The selling process
CCA 4 English Section
CCA 4 Module Report
CHAPTER 5
CCA 5 Call Center Section
4 Cuestionarios
CCA 5 Lesson 1: Product Knowledge
CCA 5 Lesson 2: Company knowledge
CCA 5 Lesson 3: Information sources
CCA 5 Lesson 4: Mental risk barrier
CCA 5 English Section
CCA 5 Module Report
CHAPTER 6
CCA 6 Call Center Section
5 Cuestionarios
CCA 6 Lesson 1: Prospecting
CCA 6 Lesson 2: The twelve most common prospecting methods
CCA 6 Lesson 3: Telemarketing
CCA 6 Lesson 4: Developing a personal prospecting system
CCA 6 Lesson 5: The mad approach
CCA 6 English Section
CCA 6 Module Report
CHAPTER 7
CCA 7 Call Center Section
4 Cuestionarios
CCA 7 Lesson 1: The pre-approach
CCA 7 Lesson 2: The approach is a separate sale
CCA 7 Lesson 3: Develop a customized strategy
CCA 7 Lesson 4: The Power of a Persuasive Presentation
CCA 7 English Section
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CCA 6 Module Report

Call Center Bilingual Technical Operator Course CCA 6 Module Report
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