Call Center Bilingual Technical Operator Course Contenido del Curso Chapter 1 CCA 1 Call Center Section 4 Cuestionarios Expandir Contenido de la Lección CCA1 Lesson 2: Every organization needs selling CCA1 Lesson 3: Selling Power CCA1 Lesson 4: Today´s sales professionals CCA1 Lesson 5: Today´s selling techniques CCA 1 English Section CCA 1 Module Report Chapter 2 CCA 2 Call Center Section 5 Cuestionarios Expandir Contenido de la Lección CCA 2 Lesson 1: Developing a Winning Attitude CCA 2 Lesson 2: Behavior change through attitude CCA 2 Lesson 3: Developing a win/win or swan-like attitude CCA 2 Lesson 4: The seeds of success CCA 2 Lesson 5: Success begins in the mind CCA 2 English Section CCA 2 Module Report CHAPTER 3 CCA 3 Call Center Section 5 Cuestionarios Expandir Contenido de la Lección CCA 3 Lesson 1: Factors in selling yourself CCA 3 Lesson 2: Nonverbal communication-body language CCA 3 Lesson 3 Guidelines to Understanding Body Language CCA 3 Lesson 4: Personality CCA 3 Lesson 5: Appearance or surface language CCA 3 English Section CCA 3 Module Report CHAPTER 4 CCA 4 Call Center Section 5 Cuestionarios Expandir Contenido de la Lección CCA 4 Lesson 1: The five stages in the buying process CCA 4 Lesson 2: Factors that influence buyer behavior CCA 4 Lesson 3: Types of Buyers CCA 4 Lesson 4: The self-concept theory CCA 4 Lesson 5 : The selling process CCA 4 English Section CCA 4 Module Report CHAPTER 5 CCA 5 Call Center Section 4 Cuestionarios Expandir Contenido de la Lección CCA 5 Lesson 1: Product Knowledge CCA 5 Lesson 2: Company knowledge CCA 5 Lesson 3: Information sources CCA 5 Lesson 4: Mental risk barrier CCA 5 English Section CCA 5 Module Report CHAPTER 6 CCA 6 Call Center Section 5 Cuestionarios Expandir Contenido de la Lección CCA 6 Lesson 1: Prospecting CCA 6 Lesson 2: The twelve most common prospecting methods CCA 6 Lesson 3: Telemarketing CCA 6 Lesson 4: Developing a personal prospecting system CCA 6 Lesson 5: The mad approach CCA 6 English Section CCA 6 Module Report CHAPTER 7 CCA 7 Call Center Section 4 Cuestionarios Expandir Contenido de la Lección CCA 7 Lesson 1: The pre-approach CCA 7 Lesson 2: The approach is a separate sale CCA 7 Lesson 3: Develop a customized strategy CCA 7 Lesson 4: The Power of a Persuasive Presentation CCA 7 English Section 1 de 2
