Call Center Bilingual Technical Operator Course

CCA 7 Module Report
Chapter 8
CCA 8 Call Center Section
6 Cuestionarios
CCA 8 Lesson 1: Types of sales presentations
CCA 8 Lesson 2: The five buying decisions
CCA 8 Lesson 3: Turning features into benefits
CCA 8 Lesson 4: Handling of competition
CCA 8 Lesson 5: Establishing credibility
CCA 8 Lesson 6: the four “S’s” in increasing your average sale
CCA 8 English Section
CCA 8 Module Report
Chapter 9
CCA 9 Call Center Section
4 Cuestionarios
CCA 9 Lesson 1: Attitude toward objections
CCA 9 Lesson 2: Types of objections
CCA 9 Lesson 3: Hints in overcoming objections
CCA 9 Lesson 4: Techniques in handling objections
CCA 9 English Section
CCA 9 Module Report
CHAPTER 10
CCA 10 Call Center Section
5 Cuestionarios
CCA 10 Lesson 1: Creativity in Closing the Sale
CCA 10 Lesson 2: Obstacles to closing the sale
CCA 10 Lesson 3: Closing techniques
CCA 10 Lesson 4: The Closing Clock
CCA 10 Lesson 5 The Continued Affirmation Close
CCA 10 English Section
CCA 10 Module Report
Chapter 11
CCA 11 Call Center Section
1 Tema | 5 Cuestionarios
CCA 11.5 Lesson 5: Practical application exercise-selling a service
CCA 11 Lesson 1: Potential source for more sales
CCA 11 Lesson 2: Understanding customer behavior
CCA 11 Lesson 3: Developing a personal customer service program
CCA 11 Lesson 4: Benefits of servicing the sale
CCA 11 Lesson 5: Practical application exercise-selling a service
CCA 11 English Section
CCA 11 Module Report
Chapter 12
CCA 12 Call Center Section
5 Cuestionarios
CCA 12 Lesson 1: How do you Leverage Negotiation Skills in a collection Call?
CCA 12 Lesson 2: Successful Negotiation Skills
CCA 12 Lesson 3: Before the Negotiation Meeting
CCA 12 Lesson 4: During the Negotiation Meeting
CCA 12 Lesson 5: After the Negotiation Meeting
CCA 12 English Section
CCA 12 Module Report
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CCA 11 Module Report

Call Center Bilingual Technical Operator Course CCA 11 Module Report
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